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Keep your canned responses safe when reorganizing your support team

Reassign canned responses when deleting operator / department

If you have canned responses assigned to some operator or department, they can be lost when you delete this operator / department. To prevent this, we implemented an additional check and now you can reassign responses to some other operator or department, or even to the whole company when removing operators / departments. No response will be ever lost!

November 30, 2017

Pay for live chat with Bitcoins!

From now on, you can pay for Provide Support Live Chat with Bitcoins:

  • Open your unpaid invoice page
  • Click "Pay with Bitcoins"
  • Submit payment to the provided Bitcoin address
  • Press "I Have Sent Bitcoin Payment" button to us payment confirmation

October 22, 2017

Operator Console 5.9.1 released

Customizable live chat tab

Key updates:

  • Customizable chat room tab - you can add information from Pre-chat survey or other visitor details there
  • New visitor list freezing feature to fix the list state if needed
  • Detailed visitor information is available in a tooltip over the visitor list now, no need to open Visitor Details window

Download and enjoy!

July 17, 2017

Drag-and-drop added to manage operators, departments, fields and canned responses

Rearranging canned responses, operators, departments, Pre-chat and Offline forms' fields got easier. Just click on the item and drag it keeping the mouse button pressed. Release the button to drop the item.

January 25, 2017

Consejos para la Consola del Operador

¿Cuáles son las funciones más útiles de la Consola del operador del Chat en vivo? Consulte nuestra entrada de blog dedicada a consejos y trucos para la Consola del operador.

14 de enero de 2016

Versión candidata a definitiva de la Consola del operador

Ahora en nuestro sitio web, se encuentra disponible la versión candidata a definitiva de la Consola del operador (5.8.1). Puede consultar las nuevas opciones de la aplicación y descargarla aquí.

4 de enero de 2016

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