Eye Catcher bubble helps draw attention to the live chat button on your website. It’s an unobtrusive bubble which can appear on each page load, on next visit or every n seconds. The configuration depends on your preferences. Eye Catcher works only when modern chat window is enabled in your account and if you use chat button code with scripting on your website.
Can Eye Catcher be the alternative to proactive chat invitation?
Yes, it can be used instead of proactive chat invitations. It appears automatically and looks less obtrusive. If you would like to have your customer directed to your chat without filling out the pre-chat survey, you can enable an option to skip the pre-chat survey and let your customers start chatting with you immediately:
- Customize Eye Catcher on the Account Settings / Eye Catcher page
- Follow Account Settings / Pre-chat Survey page and check “Skip Pre-chat Survey” option
- Check “Start chat immediately after chat window load” option
- Save changes